Privacy Policy

    Data protection information according to the EU General Data Protection Regulation (EU GDPR)

    We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the EU GDPR. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

    Last updated: October 1, 2025

    1. Who is responsible for data processing?

    We are responsible for the processing of your personal data:

    RGPuzzles
    Korte Muiderweg 12, 1382 LS, Weesp, Netherlands.

    E-mail: info@rgpuzzles.com

     

    2. What data do we collect?

    We collect personal data that you provide when you place an order or contact us. This includes:

    • Name, billing and shipping address

    • E-mail address, phone number

    • Payment details (processed securely via our payment providers)

    • Order history and correspondence

    We do not collect unnecessary data or sell your information to third parties.

     

    3. Why do we use your data?

    We use your personal data only for:

    • Processing and delivering your orders

    • Handling payments via trusted providers

    • Customer support and communication

    • Fulfilling legal obligations 

    Legal bases:

    • Art. 6 (1) (b) GDPR: Contract fulfillment

    • Art. 6 (1) (c) GDPR: Legal obligations

    • Art. 6 (1) (f) GDPR: Legitimate interests (fraud prevention, IT security)

     

    4. Who receives your data?

    We only share your data with third parties when necessary:

    • Payment providers (Stripe, Mollie or other providers)

    • Shipping companies (PostNL or other carriers)

    • Legal authorities if required by law

    All service providers process your data according to GDPR requirements.

     

    5. How long do we keep your data?

    We keep personal data as long as needed to fulfill our contract and legal obligations:

    • Order and invoice data: up to 7–10 years (tax requirements)

    • Account and correspondence data: as long as necessary for support

    • Data based on consent: until you withdraw consent

     

    6. Do we transfer data outside the EU?

    If payments or shipping require it, data may be transferred outside the EU. In such cases, GDPR safeguards (such as Standard Contractual Clauses) are applied.

     

    7. Your rights under GDPR

    You have the right to:

    • Access your personal data (Art. 15)

    • Correct inaccurate data (Art. 16)

    • Request deletion of your data (Art. 17)

    • Restrict processing (Art. 18)

    • Data portability (Art. 20)

    • Object to processing (Art. 21)

    You may also lodge a complaint with your local data protection authority if you believe your rights are violated.

     

    8. Cookies

    Our website may use cookies to improve functionality (e.g. cart, checkout).

    • Session cookies (deleted after your visit)

    • Functional cookies (remember preferences)

    You can disable cookies in your browser, but some parts of the site may not work properly.

    We do not use cookies for advertising or tracking unless you explicitly consent.

     

    9. Contact

    For questions about your data or to exercise your rights, contact us:

    RGPuzzles
    E-mail: info@rgpuzzles.com